Refund Policy

Our guidelines for refunds, rescheduling, and product returns.

General policy

- All sales are final. Spa treatments, service bookings, memberships, and packages are non-refundable unless otherwise stated in writing by Spa Sway.

Service Refunds

- Spa services are non-refundable.

Booking Cancellations & Refund Eligibility

- We require a 24-hour notice to cancel or reschedule. Any late cancellations or reschedules are subject to a 50% fee and any no shows are subject to 100% fee for the service.

Refunds on Gift Cards & Memberships

- Gift card purchases are non-refundable.
Memberships, prepaid sessions, and promotional packages are final sale and may not be refunded once activated or purchased. Adjustments or exceptions may be made only at Spa Sway’s discretion.

Product Returns

Retail products may be eligible for return only if unopened, unused, and in original packaging with receipt or proof of purchase. All product returns must be requested within 14 days of purchase to be considered for refund or store credit. Opened or used products are not eligible.

Processing Times

Approved refunds may take up to 7–10 business days to appear depending on the customer’s banking institution. Online purchasing refunds, when granted, will be issued to the original payment method only.

CONTACT INFORMATION

SPA SWAY AT THE DOMAIN
11011 Domain Drive #124 Austin, Texas 78758
- EMAIL: hello@spasway.com
- PHONE: 512.873.0999

SPA SWAY WESTLAKE
701 S Capital of Texas Hwy Suite E-500
Westlake, Texas 78746
- EMAIL: westlake@spasway.com
- PHONE: 512.615.6113